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Returns

We love living up to our name at Friendly, and part of that means making life easy if you’ve bought something you decide you don’t want.

 

UK Returns Service

You can return your purchase (or part of it) for an exchange or refund within 14 days of receiving it, by simply sending the item (s) back to us at the address included on your dispatch note or please just contact us on +44 (0) 1422 400 282.

 

Costs

We’re only able to cover postage costs for incorrect, mis-described or faulty items, which you can return to us free of charge by emailing us at website@friendlysoap.co.uk or calling us on +44 (0) 1422 400 282.

 

Please make sure you get a receipt or proof of postage when you return an item to us, as we can’t be held responsible for items that don’t reach us.

 

You’ll need to return any items you don’t want in a fully resalable condition, which means unused and preferably in the original packaging too. Friendly Soap reserves the right to refuse a refund or exchange on items deemed not to be resalable, but this doesn’t affect your statutory rights in connection with faulty items.

 

If you return your entire order to us for a refund (or let us know by phone or email that you’re planning to return it within 14 days of receiving it), then we’ll also refund any initial postage and packing charges.  If you opted for Express Delivery, we can only refund the cost of standard postage and packing.

 

If you’d like more information about your right to cancel, please just give us a call on 01422 400282

 

You can return sale items for refund or exchange within 14 days of receipt, but please allow up to 10 days for your return to be processed once it’s been received.

 

International returns

If you’re returning an order from outside the UK, you’ll need to cover all packaging and posting costs yourself.  We recommend that overseas customers send their returns using a registered trackable service, as we can’t be held responsible for items that fail to reach us.