RETURNING OR EXCHANGING ITEMS PURCHASED ON OUR WEBSITE
UK Returns Service
You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on your dispatch note returns label. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned. This will enable us to scan the bar code on the label and send email confirmation to you that your parcel has been safely received. If, for any reason, you no longer have the returns label, please contact us on +44 (0)1706 818 666.
We offer free UK returns on all orders over £125. Aside from this, we are not responsible for return postage costs other than for incorrect, mis-described or faulty items which can be returned free of charge by emailing firstname.lastname@example.org or phoning on +44 (0)1706 818 666.
Be sure to obtain a proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. FRIENDLY SOAP reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
If you would like to exchange your item(s), please complete the exchange information on the returns form. All exchanges will be sent to you without any additional postage charges. Exchange items are subject to availability.
If you return your entire order for a refund (or notify us of your intention to return it by emailing email@example.com or phoning on +44 (0)1706 818 666 within 14 days of receiving it), we will also refund any initial postage and packing charges, unless you opted for Express Delivery, in which case only the standard postage and packing charges will be refunded. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.
Sale items can be returned for refund or exchange within 14 days of receipt but please allow up to 10 days for your return to be processed once it is received.
Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can’t be held responsible for items that fail to reach us.